Shipping

Last Updated: January 2025

Thank you for shopping with The Purest. We are committed to delivering your order efficiently and securely. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

Processing Times

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or sales events, processing times may be extended.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Options & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 1-4 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.
  • International Shipping: Not available currently. Please contact us for bulk orders. 

Note: Delivery times are estimates and may be affected by external factors such as carrier delays, processing, and weather.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available on orders over R500.00

International Shipping

  • We currently don't offer International Shipping at this stage. 

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • Please allow up to 24-48 hours for tracking updates to appear.

Lost, Stolen, or Damaged Packages

  • The Purest is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
  • If your package is damaged upon arrival, please contact us within 48 hours with photos of the damage.
  • For lost packages, please reach out to the carrier directly for assistance. If further help is needed, contact our support team.

Address Changes & Order Modifications

  • Please ensure your shipping address is correct before completing your order.
  • If you need to modify your order, contact us as soon as possible. We cannot guarantee changes once processing has begun.

Returns & Exchanges

For details on returns and exchanges, please refer to our Return Policy.

If you have any questions regarding shipping, feel free to contact our customer support team at thepurestbotanical@gmail.com.

We appreciate your trust in The Purest and strive to provide you with the best shopping experience!