Returns
At The Purest, your satisfaction is important to us. Please read the following policy carefully before making a purchase.
Sale Items
All sale purchases including promotional events are final. We do not offer refunds, exchanges, or cancellations on items purchased on sale.
Returns & Store Credit
If you're not satisfied with your purchase, you may return the item within 10 days of receiving your order, provided the following conditions are met:
- Items must be unused, unopened, and in original packaging.
- Items must be returned in the same condition you received them.
Once your return is received and inspected, you may choose to receive a replacement or a store credit.
We do not offer cash refunds for non-damaged items.
Damaged or Incorrect Items
If your order arrives damaged or you receive incorrect items, please contact us immediately upon delivery at thepurestbotanical@gmail.com. We will assist you in resolving the issue as quickly as possible.
Please notify us of incorrect items within 10 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Used or opened skincare, makeup, or beauty accessories
- Any product that has been tampered with or shows signs of use
- Items purchased on sale
- Allergic Reactions & Buyer’s Remorse
We are unable to accept returns or offer refunds due to:
- Buyer’s remorse
- Disliking a product after use
- Allergic reactions
As per South African Public Health regulations and the Consumer Protection Act (CPA), once a product has been opened or used, it cannot be returned for these reasons.
We strongly encourage all customers to:
- Read full ingredient lists available on our website
- Review both positive and critical customer feedback
Order Cancellations
If you wish to cancel your order before it is dispatched, we can offer:
- A full store credit, or
- A refund, minus any BobPay transaction fees incurred
Response Time
Should you need to contact us regarding a return or issue, we aim to respond within 24 hours.
